The role of the event stewards and usher plays an important role at events. Ushers welcome guests and direct them to their seats at a variety of functions such as sporting events, theatre shows, and music concerts. No matter what the event is, we’ll always do our due diligence to give our stewards the very best preparation.
We get applications in our agency every single day, but we ensure that every usher, hostess and event steward that joins us undergoes our standard recruitment process before becoming a part of us.
We provide event stewards and ushers services for your events by selecting the right ushers. We bring your events together by well-trained, efficient and presentable professionals according to the nature of the event.
We have a wide range of ushers from different backgrounds to which we pick and choose to fulfill your needs.
Ushers assist guests with entry into the event: collect and/or scan tickets, verify wristbands and badges, or direct Guests coming in and out of the event.
Show people to the correct area, and generally provide informal guidance at an event, along with monitoring crowds and their movements.
Check tickets, provide audience members with programs, and tend to their comfort and safety.
They also assist patrons in finding the restrooms, food and beverage facilities, and exits.
Monitoring the guests’ activity to ensure the safety of the event.
Enforcing event rules and relevant health and safety regulations.
Demonstrates an understanding of the policies, procedures and regulations of different venues, facilities and events.
Ensuring that the lobby and facilities are neat and organized.
Following all emergency protocols and guiding audience members to the exits in an orderly manner.
Provides guests with helpful directions and/or suggestions that will enhance their entertainment experience.
Interactions with guests include a smile and use of a natural speaking voice, including natural inflection and a friendly tone.
Ticket verification
Issuing of guest accreditation
Seat allocations as per ticket information
Assisting guests with show related queries
Assisting in ticket queries, and refer to the box office/ticketing agent as and when required
The ushers & event stewards will also form part of the emergency evacuation team, as front-line staff
Initiates a genuine, friendly and personal greeting to our guests as they arrive at your facility entrance, aisle, concourse area or other location, and a sincere thank you as you complete your encounter with each guest.
